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Returns and Exchanges
QUEEN.BILLIE.HAZEL
Return Policy for Personalized Home Decor Products
Effective Date: 08/06/2023
Thank you for choosing Queen.Billie.Hazel for your personalized home decor needs. We strive to provide high-quality products that meet your unique preferences and requirements. However, we understand that circumstances may arise where you need to return or exchange your personalized home decor product. To ensure a smooth and hassle-free return process, please read and understand our return policy outlined below:
1. Eligibility for Returns:
1.1 Personalized Products: Our return policy covers personalized home decor products, including but not limited to custom wall art, monogrammed items, custom photo frames, and other personalized merchandise.
1.2 Non-Personalized Products: This policy does not apply to non-personalized home decor products. For non-personalized items, please refer to our standard return policy.
2. Return Timeframe:
2.1 Defective or Damaged Items: If your personalized home decor product arrives defective or damaged, please notify us within 7 days of receipt of the product to be eligible for a return or exchange.
2.2 Change of Mind: If you have a change of mind and wish to return your personalized product, you must contact us within 30 days of receiving the item to initiate the return process.
3. Return Procedure:
3.1 Contact Customer Support: To initiate a return or exchange, please contact our customer support team at home@queenbilliehazel.com . Provide your order number and the reason for the return. For defective or damaged items, include clear photographs of the issue to expedite the process.
3.2 Return Authorization: Our customer support team will guide you through the return authorization process and provide you with a Return Authorization Number (RAN). Please do not return any items without obtaining an RAN.
3.3 Packaging: Pack the personalized home decor product securely in its original packaging or suitable packaging to prevent damage during transit.
3.4 Shipping: You will be responsible for the return shipping costs, unless the return is due to a defect or damage caused during shipping. We recommend using a trackable shipping method to ensure the safe return of the item.
4. Return Conditions:
4.1 Condition of the Product: The personalized home decor product must be in its original condition and packaging, free from signs of wear, damage, or alterations. Returns that do not meet these conditions may not be eligible for a refund or exchange.
4.2 Engraved or Customized Errors: If the error on the personalized product is due to incorrect information provided by the customer during the order placement, we may not be able to accept the return. Please double-check all personalized details before submitting your order.
5. Refund or Exchange:
5.1 Refund: Upon receiving and inspecting the returned personalized item, we will process your refund within [X] business days. Refunds will be issued to the original payment method used during the purchase.
5.2 Exchange: If you wish to exchange the personalized item for a different design or size, we will work with you to find a suitable alternative. Any price difference between the original and replacement items will be handled accordingly.
6. Exceptions:
6.1 Final Sale Items: Some personalized products may be marked as final sale, indicating that they cannot be returned or exchanged. Please check the product description for details.
6.2 Gift Orders: If you received a personalized home decor product as a gift, please contact our customer support team to facilitate the return or exchange.
7. Contact Us:
If you have any questions or concerns about our return policy or need assistance with a return, please contact our customer support team at home@queenbilliehazel.com .
Note: Queen.Billie.Hazel reserves the right to amend this return policy at any time without prior notice. The terms and conditions in effect at the time of purchase will apply to all returns.
Thank you for your understanding and cooperation.
Sincerely,
Queen.Billie.Hazel Team